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FAQ

 

1. I want to buy car graphics, how do I fit them?
All our decals come with detailed fitting instructions. The fitting of our car graphics is pretty much the same procedure regardless of how big or small the car graphics are. Clearly larger car graphics are going take more effort and attention in fitting than smaller car graphics.

2. How long can I expect to wait for goods I order?
You place an order for our car graphics or other goods on the web. We receive the order then make and send the goods, it is as simple as that. Many of our customers tell us that they receive their car graphics or other goods the very next day after ordering them. We cannot promise that you will get your goods the very next day but this does give you an idea of the kind of speeds we're talking about. Generally from you placing an order, within the UK you can expect to receive your goods with 2-3 working days. For a delivery outside of the UK, you can expect to receive your goods with 5-14 days.

3. I live outside the UK, do you ship internationally?
Yes we do. Our car graphics and other goods have been and are shipped to addresses outside the UK on a regular basis.

4. What carrier service do you use?
For the delivery of our car graphics within the UK, we use Royal Mail and send out either 1st Class or Recorded 1st Class depending on the value of the goods ordered. We use the Royal Mail because experience shows that this is the most efficient way for us to get your goods to you.

5. I have my own artwork/design, can you match it?
If you do not see what you're looking for on our site then don't worry, the chances are that we can reproduce what you have and need. We will need to take a look at your own image / artwork so you should contact us in order to e mail it over to us. On receipt of your image / artwork and instructions, we will reply to you in due course (usually a couple of hours). We are a sign company and we do bespoke work on a daily basis. We will be able to accommodate most requests but you must understand that this could mean an additional fee.

6. Can the graphics be easily removed once applied?
Our car graphics are nearly as easy to take off as they are to put on. If you fit our car graphics correctly then no amount of rain or washing is going to remove them. Our vinyl car graphics can be stuck to the bodywork or to the glass (inside or out). If you decide that you have had enough of them and wish to remove them then no problem! Simply warm our vinyl car graphics with a hairdryer and they will peel off in one piece once you have the first corner up. Do not heat them too much though. You won't cause any damage but the graphics will just become really soft and stretchy and this will only hinder the removal.

7. How can I pay on your web site?
Ordering and paying for your car graphics on this site could not be easier. You simply add your chosen car graphics or whatever to the basket and then proceed to the checkout. After entering your name, address, e mail address etc, you will go to the payment page. At this point you make the choice of paying by Paypal or with you credit / debit card. Be assured, with AW Sign & Design your sensitive information is never shared with anybody and all transactions are secure.

8. Can I pay you by cheque?
Yes you may pay by Cheque, just simply Click Me and send the Cheque along with details of which decal or item you require as well as size and colours to the address found at the bottom of the page. Please not that your items will only be dispatched once the cheque has cleared which will take around 5 working days.

9. I don't see the colour I want, can you supply?
This web site is being worked on constantly and we strive to ensure that for our car graphics we have the widest choice of colours possible. In the unlikely event that you do not see the colour you're looking for, then Click Me to send us an e-mail and let us know. Tell us what you're trying to order and what colour it is you require. Many times on the receipt of a request like this, we will add the colour you're looking for to our site and let you know by return e-mail so that you can go ahead and order online. Please be advised, we do not match specific manufacturer model colours or metalics.

10. I don't see the graphic I want, can you supply?
If you do not see what you're looking for on our site then don't worry, the chances are that we can reproduce what you have and need. We will need to take a look at your own image / artwork so you should click me in order to e mail it over to us. On receipt of your image / artwork and instructions, we will reply to you in due course (usually a couple of hours).

11. None of the above answers my question?
If none of the above questions and answers can resolve your enquiry then feel free to e-mail us by Clicking Me. Tell us what your question is and we will reply as soon as possible.